Question 1

What is the cost and what does it cover?

Accepted Answer

Prices are available on the site under the menu item "Our Services".

For a standard housekeeping or maintenance appointment, after the initial cleaning on the introductory offer, you can book a recurring appointment (weekly or bi-weekly). Prices are charged per visit and are calculated based on the initial cleaning. Usually the cost for subsequent cleanings is higher than the initial visit due to the additional expenses, outlined below.
 • Choose a day, time and frequency that suits your needs and we will assign a cleaner to you who will then be your regular cleaner.
 • All fees are included in this price (e.g., the referral fee, the cleaners' labor cost, employee's legal benefits, holidays, vacation pay, bonuses, taxes, incentives and regular wage increases).
 • The agency handles all the legal matters pertaining to employing a cleaner, mainly setting up their Bituach Leumi, paying into their pension fund, paid vacation, paid sick days, Dmei Havraa, paid holidays and other benefits owed to the cleaner. The cleaner is hired as an employee of the agency and is paid all the social benefits by law.

Question 2

What are the benefits of hiring cleaners through My Cleaning Club?

Accepted Answer

With all of our services, you get the following benefits:

• You get to contribute to society by helping provide jobs for new Olim.
 • Professional cleaners who have been specially trained in sanitizing and disinfecting, in addition to regular cleaning.
 • Vetted cleaners (see hiring procedure below)
 • Male or female cleaners
 • Jewish workers available
 • The option for us to handle the Bituach Leumi, pension and other legal issues related to hiring a cleaner
 • Option to book 2 cleaners for the same time slot to cut down the time in half. (Travel cost is double.)
 • We do all the leg work of finding the right candidates (see hiring procedure below).
 • Over 15 cleaners to choose from. You have the option to pick a particular cleaner or let us pick one for you. When booking online, hover over the name to see the cleaner's profile, including ratings.
 • Re-assigning a new cleaner to you in case you don't like the one you have. In other words, you don't have to be the one to tell them it's not working out.
 • Sending a substitute cleaner in case your regular cleaner can't make it one day (e.g., sick leave).
 • In a case when your regular cleaner is quitting (on the standard maintenance plan), option for your previous cleaner to train the incoming cleaner on the job.
 • If the cleaner we booked for you is a no-show, you get a free 2 hour cleaning appointment on us.
 • For an additional fee of 155 NIS, we loan the cleaning supplies and equipment for your appointment and pick it up after the appointment. Not available pre-Pesach.
 • Easy ways to pay including: bank transfer, PayBox, Bit, credit card, Chase QuickPay with Zelle (USD)
 • We contribute 10% of our profits to feeding the poor of Israel and other worthy causes.
 • Convenient online booking at www.MyCleaningClub.net(http://www.mycleaningclub.net/)
 • Personal customer service-- someone to hear you out when things go wrong.
 • Satisfaction guaranteed. If one of our cleaners does a poor job, we'll come back and fix it for free.

Question 3

What's next? How do I book an appointment?

Accepted Answer

Click on the menu item "Our Services".

Advance payment is required to secure your appointment.

We will also send you a separate email with more information you'll need regarding the appointment.

If none of the slots you wish are available, you're welcome to check back in a week or send an email to mycleaningclub@gmail.com,(mycleaningclub@gmail.com) to be added to the waiting list. Be sure to include your details.

Question 4

Which areas do you service?

Accepted Answer

We currently service: all neighborhoods, except Ramot, within Jerusalem proper.

These are the  areas we do not service but which you can request to be  added to the waitlist for when we do expand there: Ramot (within Jerusalem), Mevaseret Tzion, Telzstone,  Givat Ze'ev, Modi'in, Kochav Yaakov, Ramat Bet Shemesh, Ma'aleh Adumim.  
Other areas in Israel are currently not available to be waitlisted.

Question 5

Do I have to pay into the cleaner's Bituach Leumi, pension, paid vacation, paid sick days, Dmei Havraa, paid holidays and other legal benefits?

Accepted Answer

Yes, you do!
At least if you want a recurring appointment you do. Did you know that? 
Most people don't know this and some find out the hard way when they are fined and sued. Ugh!

Legal details:
By Israeli law, once an  entity, whether a private resident or a company, hires a domestic worker  such as a cleaner for a time span of 6 days or longer (not 6 visits,  rather, after 6 days elapsed from the first visit), they are  establishing an employer-employee relationship. This relationship  obligates you the employer to pay certain benefits such as Bituach Leumi,  pension, paid vacation, paid sick days, Dmei Havraa, paid holidays, etc.  to the employee. This applies whether one hires a cleaner privately or through an agency.  The exact terms and conditions for each one of the benefits can be found online, under each organization's website. Here's the one for Bituach Leumi.(https://www.btl.gov.il/English%20Homepage/Insurance/National%20Insurance/Detailsoftypes/domesticworkers/Pages/default.aspx)

The good news:
We take care of all that for you! The agency take care of these benefits for the cleaner on your behalf. 
Now you can rest assured you're doing what's legal, what's right, and what's best for you and your cleaner!

Question 6

Why should I hire your company instead of a private cleaner?

Accepted Answer

There are several advantages a company can provide that a  private cleaner can not. Most of them were listed in the question above,  "What are the benefits ...?" but here's a few more.

With us, you're hiring a company that provides a  satisfaction guarantee, with a stable history since 2012 and a good reputation from hundreds of clients.

We have several cleaners to choose from so you can pick the one you prefer or switch  to another cleaner if you don't like the one you've been assigned. 
We constantly collect feedback from current clients to determine which employees to keep and which to let go. That way, you're getting an  employee that comes highly recommended from other clients.  Even more  so, it helps deter the cleaners from theft when they know their full time salary is at risk, and not just one client. When you're hiring a private cleaner, in many cases you don't know if they stole from their previous employer or who their previous employers were.

If you choose a recurring appointment, you can pick a staff member who then becomes your  regular cleaner-- you get to know them and they get to know you, etc. But  in case your regular worker can't make it one day, we send you a back up so  you're not stuck at the last minute. You get the peace of mind of having  consistent coverage regardless of the status of your particular cleaner  (e.g. if they're ill, out of town, or decided to move onto something  else). Most private cleaners can not provide a backup for themselves.

In addition, all your legal obligations are handled for you. No more red tape to deal with.

We've been told  again and again that our company provides a comprehensive range of  benefits unmatched by private cleaners.

Question 7

Who are the cleaners who work for you and what is your hiring procedure?

Accepted Answer

These days especially, it is wise to be cautious about who you allow into your home. After the unfortunate tragedies of October 7, it became even more clear that the strangers who get to know the ins and outs of your home, even under the guise of an innocent cleaner, can pose a safety risk.

Your security is important to us, your safety is important to us, and we take this into consideration when hiring our employees.

We mainly employ new Olim. The employees are all pre-screened, all of them vetted, all of them trained, all of them English-speaking, all of them legal to work in Israel.  That saves you time,  headache, and money.

We carefully select who we hire into the company and then ensure they go through and pass the whole hiring procedure. If they don't pass, they're not hired. You get peace of mind and security.

From the moment  someone applies for a job with our company, we start the screening process. If they pass that initial screening, we invite them for an interview, then complete a background check with the applicant's previous employers. If we decide to hire them into the company, they're hired on a trial basis so we can get to know them, checking for trustworthiness, work ethic, reliability, efficiency, etc. All the while, we train them to clean on a professional level- bathrooms,  kitchens, floors, windows, etc.

Once they pass the test, we send  them to select long-time clients who give us honest feedback. With consistent positive feedback, we open up the employee's availability to the general public for booking. All the while, we follow up to make sure the client is fully satisfied. If you are considering leaving the cleaner alone in the house, we advise you to trust your instinct once you meet your cleaner. Although we do background checks, it doesn't guarantee anything for the future.

Question 8

If I want to have a recurring appointment, will I get the same person every time?

Accepted Answer

That's the goal! 
Let us know which days and times you prefer for your recurring appointment, giving us at least 2 options and we will get to work to find something for you.

We will let you know what is available for you to select. Once you approve a day and time, we will update that on the back end.

It  could be that the cleaner you chose will stick around for the long run or it could be they'll be replaced with someone else a month later.  While we try our best to send you the same cleaner every time, this is  not something we can guarantee.  We understand it is frustrating but  there's no guarantee on the length of time the cleaners will be working  with us. It could be they are here today, gone tomorrow. For us as well, it is costly and  time-consuming to re-train new workers more often than we would like so we  definitely understand the hassle you're going through.

To minimize your inconvenience, one of the options we offer is for your former cleaner to  train the incoming cleaner on the job. Of  course, if you choose to retrain the new cleaner yourself, that's fine too.

Question 9

Do you also clean commercial properties such as offices or other commercial properties?

Accepted Answer

Yes, we do. If your office or another office you know needs the convenience of consistent cleaning without the hassle of dealing with no-shows, sub-standard cleaning, or all the bureaucracy, we'll be happy to help them. Please book a consultation appointment so we can give you a free price quote.  We provide an official Cheshbonit Mas as well.

Question 10

Do I have to sign a contract or make a commitment?

Accepted Answer

No, there are no contracts to sign.  Depending on how the company develops, we might introduce contracts at a later stage.

By using our services, you do agree to abide by the guidelines set forth in the "Terms and Conditions"(https://www.mycleaningclub.net/tandc) available on our website.

You can choose to book a one-time appointment or schedule a standing appointment. The frequency is up to you. Even if you choose recurring cleaning, you can choose to cancel a particular appointment at no charge. 
 (https://docs.google.com/document/d/1Cv-hs2KDYe71x1cR4oG5E_VkmPLsGukC3aUt1OmWlDw/edit?usp=drive_web)

Question 11

How do you treat your employees? How much do they get paid? Why would they want to work for your agency?

Accepted Answer

Just by asking that question, it shows us you care. 
As you probably know, most Olim who first move to Israel need some time to get settled, learn the language and decide what to do next. Oftentimes, they might be studying in Ulpan or in a university, or are getting ready to join the army. For these reasons, it becomes very difficult for them to find a regular job with a stable income. They need consistent reliable income while they settle in. That's where we come to the rescue.

Once our recruits pass through the screening process, they go through a paid training where we teach them the skills of cleaning professionally in just a manner of days which can help them earn an honest living.

In addition to the wages we pay (45-60 NIS per hour plus a monthly bus pass), we pay all our employees their legal benefits, such as paid sick leave, paid holidays, paid vacation days, paid maternity and paternity leave, unlimited time off, etc. 
Giving someone a job is the highest form of Tzedaka and we feel it is a great privilege to be involved in it on a daily basis.

Besides protecting our employees under the law by ensuring they get all the benefits and rights they're entitled to (see earlier questions), we make sure they are safe and comfortable in the places where they clean. We make sure they are treated well and respected. Even if the customer would like a specific cleaner to return, if the cleaner is not happy there, that job will be re-assigned to someone else. In some ways, our employees' happiness is actually more important to us than our customers' satisfaction.

Our employees are entitled to unlimited vacation time, maternity/paternity leave, a work schedule tailor- made to their needs, the option to work in an English- only environment, consistent jobs and consistent wages, salaries paid on time, and the option to work as many or as few hours as they want. All our employees are treated with kindness, compassion and respect and many will testify that the pleasant work environment is unmatched with other employers they've encountered.

Frequently Asked Questions